Featured Case Studies

To see how UPS synchronizes commerce for its customers every day, read the case studies below.

 General Motors
 Harley-Davidson
 Honeywell
 Radial Magnets
 Precision Dynamics
 Industrial Goods Manufacturer
 Vehicle Parts Manufacturer

General Motors GM Accelerates Warranty Parts Recovery with Specialized Logistics Challenge Build ease and accountability into the supply chain for GM warranty parts, and boost efficiency in the process of root-cause analysis. Solution A streamlined, automated materials recovery process and a centralized analysis system, geared to the specialized needs of engineers and suppliers. Results Improved materials recovery time from 3-10 days Increased dealer return rate from 60 percent to nearly 90 percent Enhanced visibility of root-cause analysis results Helped speed up product enhancements Download Download Complete Case Study (172KB)

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Harley-Davidson Motor Company Harley-Davidson Revs Up Logistics to Keep Pace With Growth Challenge Add speed, visibility, and efficiency to the U.S. logistics processes of one of the world's leading motorcycle manufacturers, to accommodate growth and enhance service for manufacturing facilities and dealerships. Solution Leverage UPS expertise and worldwide network of cross-docking facilities, freight and package delivery services and cutting-edge technology to streamline transportation processes and bring visibility throughout the supply chain. Results Accelerated average delivery times Significantly reduced transportation and inventory costs Enhanced visibility Improved dealership customer satisfaction Streamlined operations Support lean and just-in-time manufacturing processes Download Download Complete Case Study (516KB)

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Honeywell Honeywell Business Unit Runs Smoothly with Speedier Supply Chain Challenge Provide rapid, efficient order processing and delivery of automotive aftermarket parts throughout North America. Solution An integrated supply chain with advanced automation that meets current Honeywell needs can quickly adapt to customer requirements. Results Improved order accuracy and cycle times Consolidated multiple shipments into single purchase orders Increased fill rates and inventory turns Improved customer satisfaction Download Download Complete Case Study (307KB)

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Radial Magnets Radial Magnets Attracts Customers with Streamlined Overseas Shipping Challenge Shorten timelines for ocean shipments of specialty magnets manufactured in China, streamlining the supply chain. Solution UPS Trade DirectSM enables expedited deliveries direct to customers. A California port of entry now bypasses the Florida-based distribution center. Results Order-to-delivery cycle reduced up to one week Improved customer service Reduced administration time Download Download Complete Case Study (188KB)

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Precision Dynamics Rolling Up Our Sleeves for Precision Dynamics Challenge Establish faster, more reliable delivery of time-critical products Eliminate time-consuming administrative procedures Solution Integrate UPS Trade DirectSM Cross Border with operations at new facility Standardize pickups and provide single point of contact Results Order-to-delivery cycle reduced by two days Improved visibility Reduced administration and warehousing expenditures Efficient, streamlined supply chain Download Download Complete Case Study (177KB)

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Diversified Industrial Goods Manufacturer Manufacturer Leverages Buying Power to Gain Savings Challenge Reduce costs for packaging as well as maintenance, repair and operating supplies (MRO) without disrupting productivity among hundreds of diverse manufacturing plants. Solution Consolidate suppliers to leverage buying power and create opportunities for value-added benefits, while also streamlining internal business processes. Results Significantly reduced indirect spending Simplified ordering and billing processes Improved supplier relationships Laid foundation for standardization of components Download Download Complete Case Study (213KB)

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Leading Manufacturer of Specialized Vehicle Parts Reducing Inter-Facility Shipping Generates Savings Challenge Determine the optimal network and supply chain processes to lower distribution costs for specialized automotive parts and equipment, while keeping service levels high. Solution Keep the current distribution network and refine operations to optimize inventory, improve fleet management, and avoid unnecessary inter-facility shipments. Results Demonstrated current network of distribution centers is optimal Identified process improvements to generate $2 million in savings Download Download Complete Case Study (325KB)

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